Related skills
gitlab devsecops customer success ci/cd git📋 Description
- Partner with customers to translate plans into clear objectives.
- Guide customers on how to use the GitLab platform, best practices, and use cases.
- Map and manage the customer journey for future adoption across use cases.
- Act as the primary liaison for your customers, coordinating responses to questions, issues, and escalations.
- Collaborate with Support, Product Management, Sales, Professional Services, and other teams to address needs.
- Own a book of business focused on adoption, retention, growth, and overall satisfaction.
🎯 Requirements
- Experience working with customers to translate goals into actionable objectives.
- Understanding of Git, branching, and the SDLC including CI/CD and DevSecOps.
- Ability to learn and explain the GitLab platform, best practices, and use cases.
- Background in customer success or related function focused on adoption, retention, growth.
- Skill in managing a portfolio of customers, prioritizing engagement, and tracking outcomes.
- Strong verbal, written, presentation, and organizational skills; explain complex concepts simply.
🎁 Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Growth and Development Fund
- Equity Compensation & Employee Stock Purchase Plan
- Parental leave
- Home office support
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