Related skills
account management customer success project management cross-functional collaboration relationship building📋 Description
- Manage post-contract lifecycle and communicate relevant features to support business needs.
- Foster strong relationships with customers and internal teams to solve problems.
- Lead retention by demonstrating value through regular interactions.
- Coordinate and conduct business reviews with insights and recommendations.
- Leverage customer data to identify risks and growth opportunities.
- Collaborate with Product, Engineering, Marketing to resolve issues.
🎯 Requirements
- Strong English communication (verbal and written)
- Bachelor degree required; Master’s is a plus
- 5+ years in post-sales enterprise SaaS, ideally in Customer Success
- Strong understanding of networking, application and network security
- Strong relationship-building with high-value enterprise customers
- Excellent interpersonal and presentation skills
🎁 Benefits
- Equal opportunity employer with inclusive culture
- AA/Veterans/Disabled employer
- Reasonable accommodations available for applicants
- Contact hr@cloudflare.com for accommodations
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