Customer Success Manager, EMEA

Added
18 hours ago
Type
Full time
Salary
Salary not provided

Related skills

cloud infrastructure enterprise software ai frontend architecture executive engagement

πŸ“‹ Description

  • Own consumption targets across a portfolio of Enterprise accounts β€” track platform usage and drive adoption across teams, workloads, and use cases.
  • Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform β€” become a trusted advisor on frontend and AI infrastructure strategy.
  • Lead Executive Business Reviews as the primary lever for consumption growth β€” surface new contacts and untapped workloads for multi-team alignment.
  • Design and deliver internal hackathons and discovery sessions that translate executive curiosity into engineering adoption at scale.
  • Drive org transformation programmes with customers β€” redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities.
  • Develop multi-year account strategies that align Vercel's roadmap to customer outcomes with insight over pressure.
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