Customer Success Manager - EMEA

Added
less than a minute ago
Type
Full time
Salary
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Related skills

salesforce security compliance jira sigma

πŸ“‹ Description

  • Serve as primary contact for executive stakeholders; align solutions to goals to accelerate value
  • Manage a book of business with 100+ customers
  • Create Mutual Action Plans and review progress via health checks and quarterly business reviews
  • Align on objectives, KPIs, and product usage to support compliance journey
  • Identify risks and drive cross-functional mitigation to avoid churn
  • Demonstrate new features and use-cases to ensure value realization

🎯 Requirements

  • 4+ years of Customer Success or Consulting experience
  • 2+ years experience in Security and/or Compliance
  • Strong communication skills; confident and concise in verbal, written and presentation formats
  • Self-motivated, independent, adaptable; thrive in a fast-paced startup
  • Experience managing a large volume of accounts
  • Data-fueled approach to CSM; used Salesforce, Catalyst, Sigma and Jira

🎁 Benefits

  • Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents
  • Learning & Development: $500 USD annually towards professional development + $250 USD annually towards personal development
  • Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
  • Paid Parental Leave: Inclusive policy to ensure time with your child (after six months)
  • Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually for home office items
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