Related skills
hubspot b2b saas renewals onboarding electronics📋 Description
- Own a portfolio of mid-size/enterprise accounts end-to-end: onboarding, renewal
- Run onboarding sessions, trainings, and workshops to drive time-to-value
- Drive net revenue retention through upsell, cross-sell, and expansion
- Monitor customer health and engagement data to catch churn early
- Translate customer feedback into structured insights for product and engineering
- Use AI tools and automation to work smarter in electronics
🎯 Requirements
- 2–6 years in CS or AM in B2B SaaS with retention targets
- Comfortable running onboarding workshops and trainings
- Strong commercial instinct for growth and renewals
- Analytical, data driven prioritization of your portfolio
- Self directed, excited to build a new NA market
- Fluent in English; Spanish or French a plus
🎁 Benefits
- Join the North American expansion of a well funded European scaleup
- Pioneer role shape how CS works in a new market
- AI at the core of the product
- Collaborative international team with offices in Munich, Berlin, and New York
- Occasional travel with expenses covered
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