Customer Success Manager

📋 Description

• Own and nurture relationships to ensure onboarding, implementation, and ongoing support.
• Act as primary contact and advocate, proactively addressing customer needs.
• Establish trusted advisor relationship to drive adoption of Humata Health's solutions.
• Develop and execute success plans aligned to customers' goals and workflows.
• Balance strategic planning with day-to-day execution and problem-solving.
• Oversee the customer lifecycle from implementation to day-to-day operations.

🎯 Requirements

• Bachelor's degree in Business, Economics, Healthcare Administration, or a related field.
• 5+ years in customer success or consulting, preferably in healthcare or technology.
• Proven ability to build and maintain relationships with stakeholders at all levels.
• Exceptional communication and presentation skills; ability to tailor messaging.
• Proficient in PowerBI and data analytics.
• Willingness to travel up to 30%.

🎁 Benefits

• Remote flexibility with access to the Winter Park, FL office.
• Unlimited PTO and 401k with employer match.
• Growth opportunities and ongoing professional development.
• Inclusive culture and diverse workplace.