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data analysis customer success salesforce saas nps📋 Description
- Build long-term relationships with executives (CFOs/Finance)
- Drive customer outcomes and measurable ROI
- Lead strategy reviews with executives to drive adoption
- Be the quarterback of the customer experience across teams
- Collaborate with sales, implementation and FP&A to ensure success
- Own net retention and usage metrics across your accounts
🎯 Requirements
- Proven account management expertise with customers
- CS metrics mastery: NPS, CSAT, CET, and health scores
- Salesforce and CS platforms experience
- Data-driven decision maker with analytics
- Strong negotiator with win-win outcomes
- B2B SaaS background
🎁 Benefits
- Competitive compensation including equity package
- Competitive vacation policy
- Access to Meditopia
- Remote working model and flexible working hours
- Personal development including language courses
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