Related skills
customer success saas change management professional services rpa📋 Description
- Own customer adoption strategy and value delivery plan
- Lead end-to-end post-sales adoption across teams
- Define and realize value aligned with objectives
- Develop workstreams, timelines, and milestones
- Build strong client relationships and understand needs
- Collaborate with internal teams to tailor success strategies
🎯 Requirements
- 8+ years in customer success with adoption/retention
- Experience with professional services and support motions
- SaaS or RPA experience in a high-growth tech company
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Fluency in English and French
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