Customer Success Manager, Early-Stage

📋 Description

• Serve as a key advisor to a broad range of customers using 1:1 and 1:many approaches.
• Leverage email campaigns, calls, and a shared inbox to address needs and goals.
• Help customers become self-sufficient advocates for long-term value realization.
• Use the CS platform to track health indicators and drive outcomes.
• Advise on SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Trust Reports.
• Collaborate with teams to drive adoption, engagement, and retention across startups.

🎯 Requirements

• 2+ years in Customer Success at a SaaS company.
• 1-3 years of GRC, compliance and/or cybersecurity knowledge.
• Experience running a large book of business at scale.
• Collaborative, with ability to drive mutually beneficial outcomes.
• Self-motivated with bias for action; able to iterate.
• Excellent communication and critical thinking skills.

🎁 Benefits

• 100% covered medical, dental, and vision benefits with dependents
• 16 weeks fully-paid parental leave
• Health & wellness and remote workplace stipends
• Family planning benefits
• 401(k) matching
• Flexible work hours and location