Understand the customer's business and own the end-to-end process.
Demonstrate the value via strategic business reviews and consultative conversations.
Be a Sift product expert; share best practices and help with integrations.
Be a customer advocate; own your book of business and drive value realizations.
Contribute to product documentation training with key learnings.

🎯 Requirements

5+ years in a Customer Success Manager role or similar.
Experience with SaaS products; comfortable discussing APIs.
Own a book of business and retain revenue; run QBRs.
Data-driven metrics and KPIs.
Outstanding communication across all levels, technical and non-technical.
Strong business acumen and ability to influence change.

🎁 Benefits

Competitive total compensation package
401k plan
Medical, dental and vision coverage
Wellness reimbursement
Education reimbursement
Flexible time off

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