Schedule regular calls and meetings to learn about the customer experience
Create up-sell opportunities
Liaise between the customer and Product for feedback and direction
Communicate and resolve issues with Support, Onboarding, Product and Development
Educate customers on new features via trainings and webinars

🎯 Requirements

Fluent English; French, German or Dutch a plus
2+ years in a customer facing role
History of increasing client satisfaction, adoption, retention, and advocacy
Develop strong client relationships and manage expectations
Present, communicate, and work effectively with internal teams
Strong analytical skills and data-driven decision making

🎁 Benefits

Challenging and inspiring work environment
Flat hierarchy where your voice is heard
Opportunity to initiate your own projects
An experienced team ready to welcome you
Unlimited vacation policy
Competitive monthly compensation

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