Customer Success Manager

📋 Description

• Own customer health, retention, and expansion across your portfolio.
• Design onboarding and training for new accounts to drive adoption.
• Build playbooks and scalable programs for a growing customer base.
• Navigate stakeholder relationships and run executive business reviews.
• Partner with Sales to identify high-potential accounts.
• Channel feedback to Product/Design to unlock enterprise value.

🎯 Requirements

• 5+ years of B2B SaaS in Customer Success or similar
• Startup experience, preferably PLG
• Proven ability to manage high-touch and scaled programs
• Data-driven, comfortable with APIs and SSO concepts
• Active AI user who can train customers and translate best practices
• SQL knowledge or data analysis background (nice to have)

🎁 Benefits

• In-office culture in San Francisco; 4–5 days per week, with remote flexibility
• Competitive compensation with benefits and equity
• Opportunity to shape CS programs and AI-powered workflows