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customer success relationship management onboarding upsell cross-sell📋 Description
- Partner with the sales team to ensure smooth onboarding experience
- Proactively build relationships with customers to create mutual trust
- Carry out the full sales cycle for growth opportunities in existing accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution
- Monitor usage trends to identify renewal risks and promote adoption
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, Legal)
🎯 Requirements
- Strong communicator with attention to detail
- Fluency in Arabic preferred
- Motivated by building long-term relationships
- Driven to make a visible impact with your work
- Customer-minded, focused on delivering value
- Excited by an evolving, solution-focused environment
- Experienced negotiating terms and pricing objections for upsell/cross-sell
🎁 Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive culture; opportunity to join Community Guilds
- Mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- RSU and ESPP stock plans
- Generous global benefits
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