Customer Success Manager - DoW

Added
17 hours ago
Type
Full time
Salary
Salary not provided

Related skills

stakeholder management training osint intelligence_workflows military_defense

πŸ“‹ Description

  • Support DoW via stakeholder engagement, outreach, and training.
  • Train DoW users and demonstrate Janes tools to audiences.
  • Identify DoW intelligence requirements and provide solutions and admin support.
  • Collaborate with BD, Sales, CS, Product and Marketing on outreach plans.
  • Analyze DoW operating environment to deliver intelligence insights.
  • Travel frequently; ad-hoc travel may occur.

🎯 Requirements

  • In-depth experience with or adjacent to DoW (Army, Navy, Air Force, USMC).
  • Deep understanding of intelligence workflows and use cases.
  • Experience interacting with military and intelligence analysts.
  • Understanding DoW and National Security challenges for analysts.
  • Strong English communication; organized, analytical, flexible, resilient.
  • Frequent travel; security clearance (Secret/TS/SCI) desirable.

🎁 Benefits

  • 20 days vacation
  • 9 days flexible time off
  • 12 paid holidays
  • Health insurance (medical, dental and vision)
  • 401k retirement plan with company match and immediate vesting
  • Hybrid work schedule/flexibility
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