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salesforce telemetry gainsight vitally automation📋 Description
- Manage a large portfolio of school districts using digital-first engagement.
- Run one-to-many lifecycle programs to drive adoption, retention, expansion.
- Collaborate with CS Ops, Support, Implementation, and GTM teams.
- Use automated journeys, triggers, and cohort-based strategies at scale.
- Maintain health scores and data in Vitally and Salesforce.
- Identify risks early and surface patterns for improvement.
🎯 Requirements
- Experience with digital customer success in EdTech or SaaS.
- Proficiency with Vitally, Salesforce, Gainsight or similar CS platforms.
- Ability to analyze telemetry and health signals to drive actions.
- Strong cross-functional collaboration with CS Ops, Product, and GTM.
- Data quality discipline across Vitally and Salesforce for reporting.
- Ability to design and optimize automated journeys and playbooks.
🎁 Benefits
- Scale impact at a GSV 150–recognized EdTech company serving millions of students.
- Lead AI-powered, digital-first lifecycle programs reaching thousands of districts.
- Remote, high-trust culture with strong engagement and manager effectiveness.
- Cross-functional collaboration with CS Ops, Product, and GTM teams.
- Unlimited PTO, paid holidays, winter shutdown, and parental leave.
- Comprehensive health coverage and 401(k) with match.
- Professional development support.
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