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customer success sql apis kpis reports📋 Description
- Build and own relationships across 25–30 enterprise accounts as trusted advisor
- Drive renewal conversations and close renewals with Contentful's largest logos
- Lead business reviews aligned to customer goals and maturity path
- Drive product adoption, customer satisfaction, and health scores
- Translate customer insights into actionable product feedback; follow up with PMs
- Prepare travel ~25% annually for customer onsite meetings
🎯 Requirements
- College/University degree highly preferred
- 5+ years in a customer-facing role with renewals
- Excellent English and French or Italian
- Proven success meeting or exceeding goals
- Strategic thinker; drive renewal and expansion opportunities
- Knowledge of Contentful APIs and data tools
🎁 Benefits
- Stock options for employees
- Fertility and family-building benefits
- Work-Life balance and You Time
- Generous paid time off, including vacation, sick, and education days
- Personal annual education budget
- Wellbeing stipend and phone/internet stipend
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