Related skills
customer success saas apis contentful📋 Description
- Onboard customers and align value with Sales and Professional Services.
- Track KPIs and guide customers toward maturity and success.
- Proactively monitor and engage customers to drive Contentful value.
- Build relationships across a full book of business as a trusted advisor.
- Drive product adoption, customer satisfaction, and health scores; lead reviews.
- Nurture accounts for renewal and revenue expansion; travel ~25% annually.
🎯 Requirements
- 4+ years in customer-facing SaaS roles.
- Self-starter; navigate uncertain, matrixed environments.
- Experience growing SaaS business in APJ.
- Strong cross-functional collaboration and teamwork.
- Proficient with Contentful data tools; craft queries/reports.
- Southeast Asian language fluency is advantageous.
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