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account management renewals apis content management systems enterprise📋 Description
- Own end-to-end customer lifecycle, including renewals and expansion.
- Partner with Sales, Partner ecosystem, and Professional Services to drive outcomes.
- Translate customer insights into actionable input for Product and GTM teams.
- Build strong, long-term relationships with 25–30 strategic accounts.
- Travel ~25% annually to meet customers onsite.
- Lead quarterly and executive reviews and align on digital experience strategies.
🎯 Requirements
- 5+ years in a customer-facing CS/renewals/KAM role.
- Experience with Contentful APIs and modern content stack.
- Strong technical aptitude; explain complex concepts clearly.
- Proven track record of meeting or exceeding goals.
- Strategic thinker; independently drive renewals and expansion.
- College degree highly preferred.
🎁 Benefits
- Stock options for full-time employees.
- Comprehensive healthcare covering employees and dependents.
- Fertility and family building benefits.
- Work-Life balance and You Time with generous PTO.
- Company paid parental leave.
- Personal annual education budget.
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