Related skills
apis content management systems reports data tools renewals management📋 Description
- Build and own relationships across 25–30 enterprise accounts.
- Monitor and guide new customers to ensure value from start.
- Capture and communicate KPIs and outcomes for maturity.
- Drive adoption, satisfaction, and health scores.
- Lead business reviews using the defined rubric.
- Flag and mitigate risks in the book of business.
🎯 Requirements
- 5+ years in a customer-facing role with renewals
- Experience with content management systems and Contentful APIs
- Proficient with Contentful data tools; craft custom queries/reports
- Technical aptitude; able to explain complex concepts
- Excellent written and oral communication
- Cross-functional collaboration with sales, product, and support
🎁 Benefits
- Stock options to share in company success
- Healthcare coverage for employee premiums
- Fertility and family-building benefits
- Generous PTO and work-life balance
- Company-paid parental leave
- Personal education budget for growth
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