Customer Success Manager, DACH

Added
26 days ago
Type
Full time
Salary
Salary not provided

Related skills

gitlab devsecops customer success german project management

πŸ“‹ Description

  • Partner with customers to translate the pre-sales plan into actionable objectives
  • Know the GitLab platform and best practices to guide customers
  • Understand the customer journey and future adoption
  • Act as GitLab liaison for questions and escalations; collaborate with teams
  • Own a book of assigned customers; focus on adoption, retention, growth
  • Stay up-to-date on GitLab releases

🎯 Requirements

  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and pipeline
  • Understanding of CI/CD and DevSecOps
  • Experience in Customer Success or improving satisfaction, adoption, and retention
  • Experience partnering with customers to define and achieve business outcomes
  • Fluent German; willing to travel per policy

🎁 Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Equity compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support
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