Customer Success Manager

📋 Description

• Build deep client relationships as trusted advisor across lifecycle.
• Advise on Spotify solutions across audio, video, display.
• Identify optimal buying channel: direct, programmatic or self-serve.
• Lead RFP responses and media planning across channels.
• Participate in client meetings for prep, launch and optimization.
• Orchestrate cross-functional teams to ensure flawless campaigns.

🎯 Requirements

• Bachelor’s degree in Sales, Advertising, Marketing or Business.
• 3+ years in digital media planning/buying including programmatic/self-serve.
• Commercial mindset and curiosity about culture, music and trends.
• Strong ownership; cross-functional collaboration in ambiguity.
• Fluent in German and English; strong verbal/written skills.
• Excel and PowerPoint proficiency; experience with CRMs/OMS/ad servers.

🎁 Benefits

• Hybrid work model with 2–3 days in the office.
• Flexibility to work from home with some in-person meetings.