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documentation sql apis product adoption data inspection📋 Description
- Debug and investigate issues across APIs, workflows, and data flows
- Reproduce issues, identify root causes, and determine next steps
- Escalate to engineering with clear context and hypotheses
- Help customers adopt new features and translate changes into workflows
- Own the primary point of contact for your accounts
- Improve support workflows, escalation paths, and documentation
🎯 Requirements
- 4+ years in a technical, customer-facing role
- Debug APIs, data, and system workflows
- Experience with databases, logs, or structured data (SQL)
- Independently investigate and resolve issues without engineering
- Excellent communicator who explains technical concepts clearly
- Take ownership of outcomes and follow through on details
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