Related skills
saas renewals onboarding b2b legaltech📋 Description
- Own and build strategic relationships with a dedicated customer portfolio
- Drive renewals and retention, exceeding quarterly NDR goals
- Identify opportunities for revenue growth
- Develop strategies to increase customer engagement and product adoption
- Collaborate with internal teams for onboarding and training
- Monitor customer health and mitigate risks
🎯 Requirements
- 2+ years in B2B SaaS customer success
- Natural relationship-builder with clients
- Strategic, proactive; mitigate churn and drive adoption
- Proactively assess growth opportunities; drive deals to close
- Familiarity with the legal tech space and entity/equity management
- Travel expected based on book of business and events
🎁 Benefits
- Remote-first culture built on trust, autonomy, and accountability
- 3 weeks vacation, 5 sick days, 6 personal days + winter shutdown
- Comprehensive health, dental, vision, long-term disability, HSA
- Flexible parental leave benefits with top-ups
- Remote setup allowance to equip your home office
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