Related skills
account management customer success saas renewals stakeholder management📋 Description
- Own a portfolio of Bronze and Silver accounts and drive day-to-day use cases.
- Lead growth-led renewals anchored in value and outcomes.
- Monitor adoption, identify risks, and keep accounts on track.
- Own the renewal process, addressing risks early and resolving them.
- Build trusted relationships with key stakeholders and define success.
- Collaborate with Analysts, Tech Support, and Product teams to resolve issues.
🎯 Requirements
- Experience in a Customer Success, Account Management or XLG role
- Able to manage multiple accounts and keep customers progressing
- Build credible, trusted relationships with customers quickly
- Highly organized with a track record of following through
- SaaS exposure is beneficial but not required
- Commercially aware with understanding of value-to-outcome link
🎁 Benefits
- Monthly Health & Wellness budget
- Annual Learning and Development budget
- Flexible working in a choice-first environment
- Work From Home Allowance
- 25 Holiday Days + local holidays, plus an extra day per year
- Your birthday off
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