Related skills
account management upselling german saas renewals📋 Description
- Research and study new clients to identify value and growth opportunities
- Conduct onboarding trainings for new clients
- Manage a portfolio of roughly 250 accounts with structured follow-ups and proactive engagement
- Execute renewals and expansions proactively based on usage and insights
- Conduct exit interviews with churned clients
- Drive customer advocacy with reviews, testimonials, or case studies
🎯 Requirements
- English (C1) and German (C2) proficiency
- 2+ years as Account Manager or CSM in B2B SaaS
- Proven track record managing 50+ accounts with planning and prioritization
- Experience driving MRR/ARR growth via renewals, upsells, or cross-sells
- Experience in leading pricing, discounting and upselling conversations
- Customer-driven personality with empathy and strong communication, interpersonal and presentation skills
🎁 Benefits
- Remote-first flexibility to shape your ideal workday
- Home workplace budget
- Co-working expense coverage
- Individual IT budget for extra equipment
- Top-tier tech and AI-powered tools
- Access to Ideals Academy with numerous courses
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