Related skills
crm data analysis customer success salesforce saas📋 Description
- Identify and engage customers one-on-one at key moments to prevent churn.
- Drive Adoption, Expansion, and NR retention for your customers.
- Own renewal conversations to strengthen partnerships with Deputy.
- Leverage data to identify trends and engage 1:1 to solve adoption challenges.
- Be a trusted advisor on Deputy and workforce trends (time & attendance).
- Collaborate on high-priority CS projects to evolve the function.
🎯 Requirements
- 3+ years in B2B customer-facing roles (CS/relationship mgmt) in SAAS/payroll/time & attendance.
- Experience managing a portfolio of mid-sized accounts at scale.
- Voice of the customer; cross-functional collaboration to drive outcomes.
- Understand client objectives; think strategically/creatively; travel as needed.
- Comfortable testing new approaches to drive engagement across the lifecycle.
- Excellent written/verbal communication; Salesforce or CRM experience.
🎁 Benefits
- Flexible hybrid work policy with an office near Farringdon.
- Employee Share Ownership Plan (ESOP).
- Work from home stipend to support setup.
- Pension matching and private health/dental insurance.
- Paid parental leave and enhanced leave days.
- Additional rewards and recognition programs.
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