Client Enablement: Assist clients in understanding and using our products.
Troubleshooting: Primary contact for client escalations and issues.
Communication Liaison: Coordinate with client, AM, and internal teams.
Operational Support: Support operational tasks and ensure processes are followed.
Relationship Management: Build strong client relationships and gather feedback.

🎯 Requirements

Bachelor’s degree or above.
1-2 years in customer service or sales support.
Start-up & Fintech experience preferred.
Proven experience managing client communications and escalations.
Strong English and Chinese verbal/written communication.
Familiarity with Salesforce and Google Suite is a plus.

🎁 Benefits

Equal opportunity employer.
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