Lead customer engagements as primary contact from go-live onward.
Understand customer objectives and challenges in daily CRM-driven ops to ensure success.
Serve as trusted advisor for key Japanese customers, building relationships.
Track feature enhancements for Japanese commercial requirements and gather feedback.
Provide strategic guidance on CRM best practices to streamline processes.
Act as primary liaison between customers and Veeva teams to address needs.

🎯 Requirements

5+ years in customer-facing roles with enterprise software.
Strong knowledge of CRM, MA, BI/Analytics, and AI.
Ability to manage multi-layered relationships across departments.
Strong problem-solving and proactive issue resolution.
Proven ability to drive adoption and value realization.
Excellent Japanese and English written & verbal communication.
Willingness to travel occasionally within Japan.

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