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crm analytics ai api integrations veeva vault📋 Description
- Independently lead customer engagements as primary contact from go-live onward.
- Understand customer objectives and challenges related to CRM suite usage.
- Serve as trusted advisor for a portfolio of key customers in Japan.
- Track feature enhancements for Japanese commercial requirements; collaborate with Product Management.
- Provide strategic guidance on CRM best practices to achieve business goals.
- Act as primary liaison between customer and Veeva teams to ensure a seamless experience.
🎯 Requirements
- 5+ years in a customer-facing role with enterprise software.
- Solid understanding of CRM, MA, BI/Analytics, and AI.
- Ability to manage multi-layered relationships across departments.
- Strong problem-solving and proactive approach to customer needs.
- Proven ability to drive adoption and value realization from complex software.
- Excellent written and verbal communication in Japanese and English.
🎁 Benefits
- Knowledge of local pharma industry, regulations, or pharma company experience.
- Experience with Veeva products or other CRMs like Salesforce, IQVIA OCE, MS Dynamics 365.
- Familiarity with software development lifecycle and API-based integrations.
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