Client engagement across virtual and in-person meetings to drive platform adoption.
Drive adoption and value by monitoring usage and leading client sessions.
Onboarding and ongoing training to establish strong adoption foundations.
Retention and growth by supporting renewals and value realization.
Data-driven mindset using insights to strengthen ROI for AlphaSense.
Voice of the Customer by collaborating with internal teams to capture value.

🎯 Requirements

2-4+ years in customer success, account management, or SaaS.
Proven ability to build relationships and drive outcomes.
Comfortable using data to inform decisions and stay organized.
Proactive, curious, consultative, and collaborative.
Excellent cross-functional communication.
Able to be in the London office 1x per week.

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