Client Engagement: Engage end users via meetings, email, and calls to drive adoption.
Drive Adoption & Value: Monitor usage, tailor strategies, and lead client sessions.
Onboarding & Ongoing Training: Guide clients through onboarding and adoption.
Retention & Growth: Strengthen adoption to support renewals and grow accounts.
Data-Driven Mindset: Leverage analytics to identify risks, wins, and ROI.
Voice of the Customer: Represent client needs with Sales, Support, Product teams.

🎯 Requirements

2–4+ years in Customer Success, Account Management, or client-facing SaaS.
Proven ability to build relationships and drive measurable outcomes.
Comfortable using data to inform decisions; strong organizational skills.
Proactive, curious, consultative; thrives in fast-paced environments.
Excellent communication; cross-functional collaboration.
Willing to be in the London office 1x per week.

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