Related skills
customer success saas renewals onboarding retention📋 Description
- Build long-term relationships with your book of business to understand ecosystem and goals.
- Position as Strategic Partner: conduct regular business reviews with data to show outcomes.
- Support onboarding: collaborate with onboarding managers to align onboarding with desired outcomes.
- Drive product adoption: position DeepL products to stakeholders to drive adoption and satisfaction.
- Educate customers on API usage: inform how to leverage our API for success.
- Troubleshoot inquiries: understand products and customer requirements to resolve issues.
🎯 Requirements
- Relevant experience managing client relationships at senior levels.
- Proven track record in customer success, with a focus on retention.
- Background in sales or account management, renewals and upsell/cross-sell.
- Experience with APIs and working with customers who integrate our solutions into their own products.
- Proficiency in Spanish is ideal; knowledge of Portuguese and French would also be beneficial.
- Experience in the Software/SaaS industry is preferred.
🎁 Benefits
- Diverse, internationally distributed team with 90+ nationalities.
- Open communication and regular feedback culture.
- Hybrid work with in-office twice a week.
- Virtual Shares: ownership in DeepL’s growth.
- Regular in-person team events.
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