Related skills
data analytics account management customer success salesforce social media📋 Description
- Own day-to-day relationship mgmt for Enterprise customers.
- Onboard customers with Professional Services; develop mutual account plans.
- Lead quarterly business reviews; provide product release updates and metrics.
- Monitor account health; drive adoption and value from products.
- Collaborate with Account Manager to identify leads (CSQL).
- Log feature requests in Salesforce; escalate risks as needed.
🎯 Requirements
- Intermediate customer-facing / account management experience in SaaS.
- Demonstrated knowledge of social media and social marketing.
- Tech Savvy: quickly learn new technologies and explain features.
- Customer Focus with strong collaboration and teamwork.
- Open Communication: clear written and verbal; support training sessions.
- Priority Setting: focus on the most important issues.
- Commitment to Results; high performance and accountability.
🎁 Benefits
- Accommodations provided during selection process.
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