Related skills
account management saas ecommerce ai gorgias📋 Description
- Manage a large portfolio of commercial ecommerce customers.
- Proactively and reactively engage to monitor accounts.
- Run regular check-ins and support higher-value customers.
- Understand workflows, goals, and blockers to drive adoption.
- Help customers improve how they use Gorgias day-to-day operations.
- Collaborate with Sales, Product, and Support to resolve issues.
🎯 Requirements
- 2+ years in CS, Support, Account Management, or customer-facing SaaS.
- Comfortable managing a high-volume portfolio of accounts.
- Strong communicator enabling practical, solution-oriented conversations.
- Hands-on, customer-focused with problem-solving mindset.
- Curious and detail-oriented about systems and workflows.
- Organized and able to prioritize across many customers.
🎁 Benefits
- Premium AI tools (ChatGPT, Claude, Granola) and L&D budget.
- Annual L&D budget to explore new AI tools.
- Inclusive environment welcoming diverse backgrounds and perspectives.
- Accommodations available during application/interview process.
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