Customer Success Manager - Commercial (Boston)

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

saas agile ai paas enterprise architecture

📋 Description

  • Uncover and shape customer goals; translate to prioritized, actionable plans with stakeholders.
  • Lead adoption by enabling clients to build, manage, and scale Appian apps.
  • Align Appian capabilities to customers’ evolving business strategies.
  • Identify opportunities to expand Appian’s footprint with data-backed value for investment.
  • Monitor account health, address risks, and remove barriers to adoption and growth.
  • Develop joint roadmaps and success plans delivering measurable outcomes.

🎯 Requirements

  • Bachelors degree in a technical field
  • 10+ years of experience in technology or technical consulting
  • Proven ability to act as a trusted advisor and drive value
  • Experience with agile software development practices
  • Experience implementing, configuring, deploying, or testing enterprise SaaS/PaaS
  • Strong understanding of system integration, data or enterprise architecture

🎁 Benefits

  • Health coverage
  • Employee Assistance Program (EAP) with mental health support
  • Employee Stock Purchase Program (ESPP)
  • Retirement/pension plan
  • Tuition reimbursement
  • Family-forming benefits
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