Customer Success Manager, Commercial Agency

📋 Description

• Serve as primary contact for commercial agency customers, retaining and growing the book.
• Meet with customers virtually or in-person to share product expertise.
• Own the full customer lifecycle, from post-sale onboarding through renewal.
• Own full book of business, including renewals and an expansion pipeline.
• Identify and close expansion opportunities (users, licenses, add-ons).
• Forecast renewals and expansion revenue with high accuracy.

🎯 Requirements

• 3-4+ years in Customer Success, Account Management, or sales in B2B SaaS.
• Experience with agency customers or similar client types.
• Proven track record owning a revenue target (retention/expansion).
• Experience managing complex renewal cycles and driving expansion.
• Ability to leverage data (usage, adoption, engagement) to inform strategy.
• Experience managing a pipeline and forecasting revenue.

🎁 Benefits

• Fully distributed team with a permanent remote setup.
• Home office stipend, phone and internet reimbursement, coworking membership.
• Virtual and in-person team bonding (lunches, events, competitions).
• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment.
• Standardized bonus or commission structure.