Related skills
salesforce grc gainsight auditboard📋 Description
- Account Management: Build relationships with key stakeholders and align plans.
- Product Knowledge: Stay updated on product features and usage guidance.
- Issue Resolution: Identify and resolve customer issues with cross-team support.
- Feedback Collection: Gather customer feedback to drive product improvements.
- Training and Education: Lead 1:many sessions and ongoing customer education.
- Retention & Expansion: Maximize value, reduce churn, and drive upsell.
🎯 Requirements
- 3+ years in Customer Success/Account Management in B2B SaaS.
- Customer-facing role experience in audit/risk/compliance preferred.
- 1+ years with AuditBoard or similar GRC platform.
- Excellent communication and relationship-building; able to influence at all levels.
- Ability to interface with C-level executives to drive ROI.
- Familiarity with Gainsight, Salesforce, or similar tools.
🎁 Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America.
- Life/Wellness stipend: $200/mo for anything that enhances your life.
- Comprehensive employee health coverage (all locations).
- 401K with match (US) or pension with match (UK).
- Competitive compensation & bonus program.
- Flexible Vacation (US exempt & CA) or 25 days (UK).
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