Work with technical stakeholders to escalate and resolve issues quickly.
Manage post-sale journey from onboarding to renewal; drive adoption with sales/tech.
Manage 40-50 commercial customers.
Ensure overall customer satisfaction and support renewals; identify upsell opportunities.
Compensation: $125k-$150k OTE; equity included.

🎯 Requirements

3+ years in CS or Account Management for software.
Advocate for customers; act as extension of their team.
Autonomy to own your portfolio and escalate to executives.
Entrepreneurial mindset; build new processes for this new team.
Team player with collaborative mindset.

🎁 Benefits

Unlimited PTO + 10 company holidays
Pre-Tax commuter benefits
100% covered health, vision, and dental insurance
401K Plan
$200 one-time home office stipend
In office snacks and free dinner when working past 7pm

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