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data analysis customer success saas renewals onboarding📋 Description
- Manage a portfolio of customer accounts, strengthening engagement.
- Own renewal outcomes by identifying risks and opportunities.
- Build scalable workflows and automation for consistency.
- Apply AI First mindset to boost productivity and outcomes.
- Lead onboarding and adoption to realize value quickly.
- Partner cross-functionally with Sales, Product, and Engineering.
🎯 Requirements
- 2–3 years in Customer Success, Account Management, or SaaS.
- Experience managing relationships and renewals/retention.
- Proficiency with CRM tools and data analysis.
- Strong communication; explain technical concepts clearly.
🎁 Benefits
- Health, vision, dental, life, and disability insurance.
- Equity stock options.
- Retirement plans.
- Paid holidays and unlimited PTO.
- Paid maternity and parental leave.
- Employee Assistance Program.
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