Related skills
b2b saas account management customer success upselling renewals📋 Description
- Lead renewals, onboarding, and expansion for high-value B2B clients
- Drive adoption and maximize account potential across the customer journey
- Execute renewals and expansions proactively based on usage and insights
- Own and manage ~150 accounts, including 30% high-touch, with proactive engagement
- Influence revenue targets and client retention through cross-functional collaboration
- Build customer advocacy via reviews, testimonials or case studies
🎯 Requirements
- English (C1) and Spanish (native)
- At least 3 years as Account Manager or CSM in B2B SaaS
- Proven track record managing 50+ accounts
- Experience with the North America region
- Experience driving MRR/ARR growth via renewals, upsells, or cross-sells
- Experience leading commercial conversations (pricing, discounts, upselling)
🎁 Benefits
- Remote-first flexibility to shape your ideal workday
- Home workplace budget
- Co-working expense coverage
- Individual IT budget for extra equipment
- Health insurance via Alan Blue program
- Access to Ideals Academy and external learning activities
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