Customer Success Manager - Clinical Operations

Added
28 minutes ago
Type
Full time
Salary
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Related skills

account management cloud saas clinical operations etmf

πŸ“‹ Description

  • Support 4-6 global CROs post-implementation of Veeva Clinical Ops apps.
  • Own relationships with customer app owners; understand objectives and challenges.
  • Coordinate with strategy, sales, and product to address customer needs.
  • Lead customer meetings to demonstrate value and find opportunities.
  • Provide strategic guidance to optimize use and create a customer roadmap.
  • Facilitate connections for collaboration and industry learning.

🎯 Requirements

  • 7+ years in Clinical Operations in life sciences.
  • Experience with large global CROs.
  • Customer-facing consulting experience.
  • Experience managing relationships with decision makers and app owners.
  • Ability to travel up to 25%.
  • Authorized to work in the United States; no visa sponsorship expected.

🎁 Benefits

  • Medical, dental, vision, and basic life insurance.
  • Flexible PTO and company-paid holidays.
  • Retirement programs.
  • 1% charitable giving program.
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