Related skills
customer success saas change management stakeholder management data-driven📋 Description
- Own the customer's adoption strategy and value delivery plan.
- Lead end-to-end adoption delivery across internal and external workstreams.
- Define, deliver, and realize value aligned with objectives.
- Develop and maintain workstream plans, timelines, and milestones.
- Serve as primary client contact, building strong relationships.
- Cultivate executive relationships and act as trusted advisor on automation.
🎯 Requirements
- 8+ years in customer success roles
- Experience with professional services and support motions
- Experience in SaaS or RPA space
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Bachelor's degree in business or technology; MBA preferred
🎁 Benefits
- Flexible hybrid/office work options vary by team
- Diverse and inclusive workplace
- Reasonable accommodations on request
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