Related skills
jira netsuite workday servicenow grc📋 Description
- Define customer outcomes and deliver continuously.
- Act as procurement advisor and educate customers on Zip’s platform.
- Identify champions and build relationships with Procurement, Finance, Legal, IT/Security, and Privacy teams.
- Maintain high engagement and satisfaction focusing on adoption and loyalty.
- Manage customer health using data-driven adoption metrics.
- Partner with Product/Engineering to translate needs into solutions; train customers to be self-sufficient.
🎯 Requirements
- 5+ years in customer-facing CS, account mgmt, or strategic consulting.
- Excellent interpersonal skills and ability to build trust.
- Strong project management for a dynamic portfolio.
- Creative problem solver with attention to detail.
- Business process oriented with workflow efficiency mindset.
- Proactive team player who identifies gaps and helps across the org.
🎁 Benefits
- Start-up equity
- Health, vision and dental coverage
- Catered lunches and dinners
- Commuter benefit
- Team building events and happy hours
- Flexible PTO
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