Customer Success Manager (CA), Junior

📋 Description

• Partner with Account Executives and Account Managers to secure renewals and expansions.
• Collaborate with teams to onboard and adopt Esusu services for clients.
• Develop customized success plans and accelerate adoption toward client goals.
• Build relationships with property managers to understand needs and Esusu value.
• Proactively identify growth opportunities and establish a client feedback loop.
• Monitor account health through business reviews and account planning.

🎯 Requirements

• Communication: collaborate with stakeholders, manage priorities, articulate a plan.
• Adaptability: quickly learn business functions, processes, and tech.
• Strategic Thinking: turn goals into actionable account plans.
• Real estate, property management and fintech experience preferred.
• Startup experience preferred.
• Jira and Salesforce experience preferred.

🎁 Benefits

• Private health coverage through Manulife (medical, dental, vision).
• Comprehensive benefits via Deel (EOR) including pension and insurance.
• Remote-first environment with core hours 8AM–5PM EST.
• In-person and virtual team get-togethers.