Customer Success Manager (CA)

📋 Description

• Partner with Account Executives and Account Managers to grow your book, securing renewals and expansions.
• Collaborate on onboarding and adoption of Esusu services for your clients.
• Develop customized success plans and drive adoption to help clients achieve goals.
• Build relationships with property managers to understand needs and drive value.
• Leverage product expertise and client use cases to identify growth opportunities.
• Provide ongoing education on Esusu services and Financial Literacy topics to customers.

🎯 Requirements

• 5+ years in CS, AM, or Sales with a track record of retaining accounts.
• Experience in real estate, property management, or fintech preferred.
• Startup experience preferred.
• Experience with Jira and Salesforce is preferred.
• Comfort working independently and remotely.
• Strong communication, adaptability, and strategic thinking.

🎁 Benefits

• Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation.
• Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability).
• Remote-first work environment with core availability during Eastern Time (8AM–5PM EST).
• In-person and virtual team get-togethers to connect with colleagues.