Related skills
jira netsuite workday servicenow grc📋 Description
- Help our customers drive procurement success on the Zip platform.
- Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Manage customer health and hedge account risks based on data-driven adoption metrics.
🎯 Requirements
- 3-5+ years in customer-facing CS, TAM, or strategic consulting.
- Procurement experience with ERP/HRIS tools (Netsuite, Coupa, Workday).
- Excellent interpersonal skills and ability to establish quick rapport with customers.
- Strong project management to manage a dynamic customer portfolio.
- Proactive team player who identifies process gaps and helps wherever needed.
- Creative problem solver with attention to detail.
🎁 Benefits
- Start-up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
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