Define customer outcomes and drive ongoing value.
Advise on Zip’s platform and procurement best practices.
Build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, Privacy.
Drive customer adoption, engagement, and loyalty.
Translate business needs into new product/engineering solutions.
Partner with Sales to manage renewals and target NRR.

🎯 Requirements

5+ years in customer success, account mgmt, or strategic consulting in B2B SaaS.
Excellent interpersonal skills to establish rapport and trust.
Strong project management for a dynamic client portfolio.
Creative problem solver with attention to detail.
Business-process oriented with workflow efficiency mindset.
Proactive team player who identifies gaps and helps.

🎁 Benefits

Start-up equity
Health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

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