Related skills
crm hubspot go cma website📋 Description
- Own a portfolio of large accounts; drive engagement and satisfaction.
- Meet/exceed KPIs for engagement, retention, and satisfaction.
- Proactively reach out to at-risk accounts to reduce churn.
- Conduct scorecard reviews to guide personalized outreach.
- End-to-end management of training tickets in the success queue.
- Lead office hours sessions for live product support.
🎯 Requirements
- Strong verbal and written communication.
- Manage a large book of accounts with attention to detail.
- Highly organized with prioritization and urgency triage.
- Sharp eye for patterns in customer feedback and data.
- Coachable, resilient; comfortable with ambiguity.
- SaaS/tech customer-facing experience; real estate knowledge bonus.
🎁 Benefits
- Work from home, office, or on the move.
- PTO as needed and comprehensive insurance coverage.
- 401(k) match; stock option grants; stock purchase plan.
- Ownership culture; every team member is an owner.
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