Customer Success Manager - Brazil

📋 Description

• Manage and nurture client relationships to ensure satisfaction and retention.
• Conduct QBRs and ABRs to boost ongoing engagement.
• Visit customers twice yearly to strengthen relationships and learn needs.
• Provide expert guidance on threat intelligence and cybersecurity issues.
• Act as a security analyst, delivering insights from CloudSEK's platform.
• Collaborate with customer security teams to optimize product usage.

🎯 Requirements

• 4-5 years of experience in Cybersecurity, Client-facing experience, or a related role.
• Strong understanding of cybersecurity principles, threat intelligence, and digital risk management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proven track record of achieving customer success goals and driving revenue growth.
• Ability to work independently and manage multiple accounts simultaneously.

🎁 Benefits

• Flexible working hours.
• Food, unlimited snacks and drinks available at the office.
• Regular social events with games and soulful music.