Customer Success Manager (Bilingual English-Quebec French)

Added
3 hours ago
Type
Full time
Salary
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Related skills

saas hris msp product demonstrations hcm

๐Ÿ“‹ Description

  • Conduct product demos for French-speaking clients; show lifecycle automation
  • Advise on integrations (HCM/HRIS) and IT security best practices
  • Own a portfolio of accounts; build trusted relationships
  • Manage onboarding through renewal; identify expansion opportunities
  • Develop success plans; track adoption, health, ROI
  • Lead business reviews; use data to demonstrate value

๐ŸŽฏ Requirements

  • Fluent in English and French-Canadian
  • 2โ€“4 years in customer success/account mgmt; B2B SaaS or MSP preferred
  • Comfortable delivering product demos; connect capabilities to customer needs
  • Collaborative and adaptable; able to work in a fast-growing environment
  • Strong communicator; build rapport across stakeholders
  • Organized and proactive; manage multiple accounts and priorities

๐ŸŽ Benefits

  • Flexible and generous PTO
  • Mental Wellness Days
  • Volunteer Days
  • Medical, Vision, Dental, and Orthadontia Coverage
  • 401k
  • ESOP (Employee Stock Option Program)
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